Transform your support operations with AI-driven ticket routing, automated responses, and real-time analytics. Built for teams who demand exceptional customer experiences.
180+ API endpoints, 12+ AI operations, and enterprise-grade tools to streamline your support workflow
Powered by GPT-4o or local Ollama models. Automatically classify, prioritize, and respond to tickets with human-like intelligence.
Full ticket CRUD with comments, threading, diagnostics, tags, due dates, and advanced search.
Customizable widget with branding, department routing, satisfaction surveys, and domain whitelisting.
WebSocket-powered live monitoring. Agents can collaborate, share sessions, and deliver AI suggestions instantly.
Categories, sections, and articles with full-text search. AI can auto-generate articles from resolved tickets.
Build powerful workflows without code. Automate repetitive tasks and ensure SLA compliance.
Manage customers, organizations, domains, and relationships. Track ticket history per customer.
Auto-poll inboxes, convert emails to tickets, consolidate threads, and handle attachments seamlessly.
Real-time stats, ticket distribution charts, satisfaction metrics, and exportable reports.
Search across tickets, customers, organizations, and KB articles with advanced filters and date ranges.
Role-based access control, support groups, agent assignment, and complete audit logging.
JWT authentication, session management, API key auth for widgets, and comprehensive system logs.
Seamlessly integrate with the platforms you already use. Bi-directional sync keeps everything in harmony.
Bi-directional sync with Jira. Create, update, and track issues across both platforms in real-time.
Import and sync tickets from Zendesk. Migrate seamlessly or run both platforms together.
Automatically convert emails to tickets. Support any email provider with IMAP or POP3.
Get notified instantly in Slack. Create tickets from messages and collaborate in channels.
Collaborate within Teams. Receive notifications and manage tickets without leaving your workspace.
Build custom integrations with our comprehensive REST API and real-time webhooks.
Don't see your tool? Our API makes custom integrations easy.
Request an IntegrationFrom sign-up to first resolved ticket in under 10 minutes
Sign up and get your own branded subdomain (yourcompany.incidentshub.io) instantly. No credit card required for the 7-day trial.
Connect your email, embed the chat widget on your website, and set up your help center. Our wizard guides you through each step.
Watch as AI automatically classifies incoming tickets, suggests responses, and helps your team deliver faster, better support.
Choose the plan that fits your team. All plans include our core AI features.
Perfect for exploring the platform
For growing support teams
For large organizations
All plans include a 7-day free trial. No credit card required to start.
Everything you need to know about incidentsHub.io
Sign up with just your email and company name - no credit card required. You'll get full access to all Professional features for 7 days. At the end of your trial, simply choose a plan to continue or your account will be paused (not deleted).
Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you'll be prorated for the remainder of your billing cycle. When downgrading, the new rate applies at your next billing date.
Your data is retained for 90 days after cancellation, giving you time to export or reactivate. You can export all your tickets, contacts, and knowledge base articles at any time from the Settings page.
Yes! We offer 50% off all plans for registered nonprofits and educational institutions. Contact our sales team with proof of nonprofit status to receive your discount code.
Security is our top priority. We use industry-standard encryption (AES-256 at rest, TLS 1.3 in transit), maintain SOC 2 Type II compliance, and perform regular security audits. Your data is hosted in secure, redundant data centers.
On the Enterprise plan, you can use a custom subdomain (support.yourcompany.com) instead of the default yourcompany.incidentshub.io. This includes SSL certificate provisioning and branded email sending.
Start delivering faster, smarter customer support with incidentsHub.io today.
No credit card required. 7-day free trial.